Frequently Asked Questions
Everything you need to know about shopping with St Frock.
How long does shipping take within Australia?
We offer Standard and Express shipping options. Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that certain sale items may be final sale and ineligible for return.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We also provide fit notes to let you know if a garment is true to size, a relaxed fit, or a smaller make.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay and Zip, allowing you to shop your favorite looks today and pay them off in installments.
What should I do if I receive a faulty item?
We take great pride in our quality control, but if you receive a faulty product, please contact our Customer Service team immediately with your order number and photos of the fault so we can resolve it.